Your Ad Section Is A
Secondary Storefront.
Negative comments and unanswered questions kill conversion rates. We provide 24/7 human-led moderation and social selling, ensuring your community is clean, your customers feel heard, and every objection is turned into a sale.
User_42:
"Looks cool, but is it really waterproof? 🌧️"eComHoard Admin:
"It certainly is! IPX7 rated. You can see it in action in our story highlight. Check it out here: [Link]"The "Digital Broken Window" Theory
In urban planning, one broken window leads to a neighborhood's decay. In marketing, one unanswered complaint in your comments leads to a conversion collapse.
A single "this didn't arrive" comment left for 24 hours can decrease an ad's ROAS by up to 40%.
The comment section is the modern "Store Lobby." If it's dirty, people leave. If it's vibrant, helpful, and active, it becomes a social proof machine that closes the sale for you.
We provide the "Janitors" and the "Concierges." We clear the trash (spam/hate) and welcome the guests (answering questions/handling objections).
Unmanaged Feed
Spam links, toxic trolls, support issues.
eComHoard Managed
Clean threads, active sales, 5-star vibe.
The Moderation Stack
We protect your image and maximize your engagement.
Spam & Bot Filtering
We deploy advanced keyword filters and manual oversight to immediately hide "Get Rich Quick" links, adult content, and competitor ad-sniping. We keep your comment section professional and clean.
Social Selling
Our moderators are trained in sales. When someone asks "Does this fit True-to-Size?", we don't just say "Yes." We provide a size chart link and an exclusive 10% discount code to close them in the thread.
Negative Sentiment Rescue
Complaints happen. We don't hide them (which creates more anger); we Defuse them. We provide empathic, public-facing support that shows potential buyers you are a real company that cares.
Feedback Extraction
Your comments are a goldmine of R&D data. We compile weekly reports on common questions, requested colors, and competitor mentions to help guide your product roadmap and ad creative.
Hidden Ad Management
Dark posts (ads that don't appear on your profile) are easy to forget. We link your Facebook/TikTok Ad Managers to our central dashboard to ensure every ad variation is being monitored.
Engagement Boosting
Algorithms reward engagement. We "Heart" every positive comment and keep conversations going with relevant follow-up questions, signaling to the platforms that your ad is a high-value community piece.
Peace of Mind Pricing
Recover more in lost sales than the cost of management.
Project Plan
One-time account audit & setup.
Cost depends on active ad volume
- Predefined scope & fixed cost
- No advance payment required
- Pay only upon completion
- Banning Rules & Keyword Filter Setup
- Ideal for: Preparing for a Launch
Flexi Hours
24/7 Ongoing engagement.
Min commitment: 20 hrs/week
- Pay-as-you-go flexibility
- No upfront payment
- Detailed timesheets provided
- Handling Pre-Purchase Questions
- Sentiment Management (Neutralizing Trolls)
Growth Partner
Total community ownership.
Min revenue eligibility applies
- No upfront fees/costs
- Active Social Selling & Outreach
- 1 Year Strategic Contract
- Full "C-Level" Consulting Access
- Competitor Sentiment Tracking
Clean Up Your Neighborhood.
Your customers are talking. Make sure you're leading the conversation.
Request Feed Audit
FAQ
Do you hide negative comments?
We only hide comments that violate platform policies (hate speech, spam, competitor links) or proven lies. Valid customer complaints are handled with public support to show transparency. A perfectly clean feed looks "fake" to savvy buyers.
Which platforms do you support?
We provide moderation and engagement for Facebook (Ads & Organic), Instagram, TikTok, LinkedIn, and YouTube. We can also moderate community forums like Discord and Slack.
How do you learn our brand voice?
During the "Project Plan" phase, we build a **Brand Bible** for your community. We document your tone, common rebuttals, and approved discount codes. Every moderator is trained on this document before they touch your feed.