Fake Order Detection & Fraud Support - eComHoard
Fraud Prevention & Order Verification

Stop Shipping to
Ghost Customers.

Fake Cash on Delivery (COD) orders, bot attacks, and credit card chargebacks are silently draining your profit margins. We implement bulletproof AI screening and manual phone verification to guarantee every package you ship turns into actual revenue.

Secure My Checkout Free Vulnerability Audit

Shielding the Entire Ecosystem

Shopify Plus Stripe Radar WooCommerce VoIP Verification Fraud Blacklists
The Profit Drain

A Fake Order Costs You
Three Times.

When a fraudulent or unverified order slips through your system, it doesn't just result in zero revenue. You pay the ad cost to acquire the fake click, you pay the shipping fees to send and return the package (RTO), and your valuable inventory is locked up in transit instead of being sold to a real customer.

For Cash on Delivery (COD) markets, this is an existential threat. Return-to-Origin (RTO) rates can easily exceed 30% if orders aren't strictly verified before dispatch.

The Chargeback Penalty

For credit card payments, a stolen card results in a chargeback. Not only do you lose the product and the revenue, but payment processors (like Stripe or PayPal) hit you with penalty fees and risk shutting down your merchant account entirely.

The eComHoard Defense System

  • 1. Algorithmic Filtering

    We configure strict IP, velocity, and distance-to-shipping rules to automatically block bot attacks and known fraud rings before checkout completes.

  • 2. Manual COD Verification

    For high-risk or COD orders, our trained support agents call the customer directly to verify intent, address accuracy, and delivery availability.

  • 3. Chargeback Management

    When disputes do occur, we compile the tracking data, customer communications, and IP logs into compelling evidence packets to win your money back.

Operational Security

Comprehensive Order Protection

Pre-Paid Incentivization

We redesign your checkout to heavily incentivize prepaid orders (via minor discounts or free shipping) while adding friction to the COD option, naturally shifting your revenue mix to safer payments.

Address Normalization

Many returned orders are simply due to bad data entry. We implement API checks that force customers to enter valid, courier-recognized addresses, preventing expensive "Undeliverable" scans.

Automated OTP & SMS

Before an order enters your fulfillment queue, the customer must verify their phone number via a WhatsApp or SMS One-Time-Password. No verification, no shipment.

Investment

Security & Support Plans

The Setup (Project)

$200+ / Minimum

Best for implementing Fraud Filter rules, setting up OTP verification, or auditing your checkout flow.

  • Predefined scope & fixed cost
  • No advance payment required
  • Pay only upon completion
  • Clear deadlines included
  • Payment Gateway Audit
Get a Quote
Verification Desk

Flexi Hours

$8 / hour

We provide the human agents to call customers, verify COD orders, and filter your fulfillment queue daily.

  • Pay-as-you-go flexibility
  • No upfront payment
  • MIN COMMITMENT: 20 hours/week
  • Daily Outbound Verification Calls
  • Chargeback Evidence Assembly
Start Flexi Plan

Operations Partner

Custom Retainer

For high-volume merchants. We integrate deeply with your 3PL and manage the entire risk lifecycle.

  • Custom Pricing Based on Volume
  • Fully managed operations
  • Min order volume: 1k+/mo
  • 1 Year Strategic Contract
  • Direct 3PL Communication
  • Dedicated Fraud Analysts
Apply for Partnership

Security FAQ

Will verifying orders slow down shipping?
A slight delay (12-24 hours) is possible for unverified orders, but the trade-off is massive. Shipping a package immediately that is guaranteed to return costs you time, money, and inventory availability. Proper verification ensures a clean, profitable dispatch queue.
How do you handle "False Positives" (blocking real customers)?
Algorithms aren't perfect; they sometimes flag high-value, legitimate orders because the billing and shipping addresses don't match (e.g., sending a gift). Our human team manually reviews flagged high-value orders and calls the customer to ensure you never turn away a real sale.
Do you guarantee winning chargeback disputes?
No agency can guarantee a bank's decision. However, we meticulously organize proof of delivery, AVS/CVV matching logs, and customer communication history. This forensic approach vastly improves your win rate compared to submitting auto-generated, generic responses.

Fortify Your
Checkout.

Every fake order is a direct hit to your bottom line. Let's build a verification system that protects your profits and keeps your fulfillment team focused on real growth.

Email Security Team

info@ecomhoard.com

Visit Contact Page

ecomhoard.com/contact-us/
Risk Audit

Secure Your Funnel

Tell us about your current RTO or chargeback rates.

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